(815) 562-6253
Authorized Warranty Service

Authorized Warranty Service — We Accept All Major Home Warranties

BW Appliance is authorized to repair Whirlpool and GE appliances. We also work with major home warranty plans. Call first so we can confirm your coverage and the authorization needed for your repair.

Your Home Warranty Is Accepted Here
Authorized brand repair with straightforward scheduling.
Warranty procedures vary by manufacturer and plan. Call BW Appliance first and we will help identify the claim or authorization information needed before service.
Call to confirm warranty coverage — (815) 562-6253
How It Works

Using your warranty is simpler than you think.

01
Call your warranty company
Open a claim with your home warranty provider (Home Warranty, AIG, Asurion, etc.) and request service. They may assign a claim number or give you authorization. Keep that number handy.
02
Call BW Appliances
Once you have your authorization, call us at (815) 562-6253. Tell us you have a warranty claim and the appliance that needs service. We'll schedule a same-day or next-day visit.
03
We handle the rest
We'll contact your warranty company on your behalf, submit the necessary documentation, and get authorized. You just pay your deductible (if applicable) at the time of service. No surprises.
Warranties We Accept

Whirlpool, GE and participating warranty plans.

Whirlpool Warranty

BW Appliance is a Whirlpool authorized dealer that performs authorized repair and warranty repair. Call us with your model and warranty information so we can confirm coverage before scheduling.

Factory warranty work accepted directly
Call us to confirm claim requirements

Home Warranty Plans

We accept all major home warranty plans including Home Warranty of America, American Home Shield, First American Home Warranty, and regional providers. Most warranties cover washer, dryer, refrigerator, dishwasher, and oven repair — with a typical $60–$100 deductible.

Home Warranty, AIG, Asurion accepted
We contact the warranty company for you

AIG Warranty

AIG home warranty plans cover a wide range of appliances. If your claim is already open with AIG, call us with your claim number and we'll get it scheduled. We submit all required documentation directly to AIG so you don't have to chase anyone.

AIG warranty claims handled directly
Direct AIG billing and documentation

Asurion Warranty

Asurion home warranty plans cover appliances and home systems across the country. If you have an active Asurion claim, we can often get you scheduled the same day you call. We work with Asurion's repair network directly.

Asurion warranty service — same-day available
Direct Asurion billing and authorization

We service all major brands under warranty.

Whirlpool Maytag GE / GE Profile Frigidaire KitchenAid Kenmore Speed Queen Amana Electrolux Jenn-Air Roper Hotpoint Westinghouse

Don't see your brand? Call us — we service most major residential appliance brands. If we can't service your unit, we'll tell you upfront before any work begins.

Common Questions

Warranty service FAQ.

What is a home warranty and how does it work?

A home warranty is a service contract that covers the repair or replacement of major home systems and appliances when they break down due to normal wear and tear. When something breaks, you call your warranty company, open a claim, get a claim number, and then call a service provider (like BW Appliances) to do the repair. Your deductible ($60–$100 typically) is paid at the time of service.

Do I need a referral from my warranty company first?

Most warranty companies require you to open a claim and get authorization before we can service your appliance. Some (like certain Whirlpool warranty claims) you can call us directly. When in doubt, call your warranty company first to get a claim number — then call us at (815) 562-6253.

How much do I pay out of pocket with a warranty repair?

Typically you pay a deductible ($60–$100 depending on your plan) at the time of service. The warranty company pays the rest directly to us. You won't get a surprise bill after the repair. We quote the full cost before any work begins — and if it's not covered under your warranty, we'll tell you before we start.

Can I use BW Appliances if my warranty company has a different preferred provider?

Maybe. Some warranty companies require you to use their network, but many allow you to choose your own service provider if they are licensed and insured. BW Appliances is licensed and insured in Illinois — give us a call with your warranty details and we'll check for you.

What if my appliance isn't covered by warranty anymore?

No problem. We service out-of-warranty appliances too, at our standard flat-rate pricing. Most repairs run $150–$350 depending on the part needed. We'll tell you the full cost before we start — no surprises.

Warranty claim? Let's get it scheduled.

Same-day warranty service available. Call now or book online — we'll verify your coverage before we come.

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