Privacy Policy

Information We Collect

When you request appliance repair service or create a service profile with BW Appliances, we may collect the following:

• Full name, phone number, and email address
• Service address and appliance details (for service requests)
• Technician assignment and job scheduling information
• Communication preferences and opt-out status

How We Use Your Information

BW Appliances uses the information collected to:

• Schedule and fulfill appliance repair service appointments
• Communicate with you about appointment status, confirmations, and follow-ups
• Process service payments via Stripe
• Send service-related notifications and SMS updates with your consent
• Comply with legal obligations

Data Storage and Security

Your personal information is stored securely and is only accessed by authorized BW Appliances personnel. We take commercially reasonable precautions to protect your data against unauthorized access, loss, or misuse. Data is retained only as long as necessary to fulfill the purposes described above.

Third-Party Sharing

BW Appliances does not sell, trade, or rent your personal information to third parties for marketing purposes. Information may be shared with:

• Stripe — for processing service payments
• Legal authorities — when required by law or to prevent fraud

SMS Communications

BW Appliances may send SMS text messages related to appliance service appointments — appointment confirmations, job status updates, and follow-ups. Standard message and data rates may apply.

Opt-In: By submitting a service request, you consent to receive text messages related to that request.

Opt-Out: Reply STOP to any text message to opt out. You will not receive further SMS messages after a valid STOP request. Opting out does not affect our ability to contact you by phone or email.