BW Appliances is the ONLY Whirlpool warranty-authorized service center in the Rochelle IL area. We also accept home warranties from Home Warranty, AIG, Asurion, and more — at no extra cost to you. Same-day warranty service available.
BW Appliances is an authorized Whirlpool service provider. If your appliance is still under Whirlpool's factory warranty, we'll service it at no charge to you (parts covered by Whirlpool, labor at standard rates). Call us first before calling Whirlpool — we can often resolve it faster.
We accept all major home warranty plans including Home Warranty of America, American Home Shield, First American Home Warranty, and regional providers. Most warranties cover washer, dryer, refrigerator, dishwasher, and oven repair — with a typical $60–$100 deductible.
AIG home warranty plans cover a wide range of appliances. If your claim is already open with AIG, call us with your claim number and we'll get it scheduled. We submit all required documentation directly to AIG so you don't have to chase anyone.
Asurion home warranty plans cover appliances and home systems across the country. If you have an active Asurion claim, we can often get you scheduled the same day you call. We work with Asurion's repair network directly.
Don't see your brand? Call us — we service most major residential appliance brands. If we can't service your unit, we'll tell you upfront before any work begins.
A home warranty is a service contract that covers the repair or replacement of major home systems and appliances when they break down due to normal wear and tear. When something breaks, you call your warranty company, open a claim, get a claim number, and then call a service provider (like BW Appliances) to do the repair. Your deductible ($60–$100 typically) is paid at the time of service.
Most warranty companies require you to open a claim and get authorization before we can service your appliance. Some (like certain Whirlpool warranty claims) you can call us directly. When in doubt, call your warranty company first to get a claim number — then call us at (815) 562-6253.
Typically you pay a deductible ($60–$100 depending on your plan) at the time of service. The warranty company pays the rest directly to us. You won't get a surprise bill after the repair. We quote the full cost before any work begins — and if it's not covered under your warranty, we'll tell you before we start.
Maybe. Some warranty companies require you to use their network, but many allow you to choose your own service provider if they are licensed and insured. BW Appliances is licensed and insured in Illinois — give us a call with your warranty details and we'll check for you.
No problem. We service out-of-warranty appliances too, at our standard flat-rate pricing. Most repairs run $150–$350 depending on the part needed. We'll tell you the full cost before we start — no surprises.
Same-day warranty service available. Call now or book online — we'll verify your coverage before we come.